13 products
Blue Chalcedony Nugget Bracelet
Regular price £7.50You will receive ONE bracelet, intuitively chosen
Elasticated
Blue Chalcedony is a crystal of peace and harmony, it radiates a calming energy that washes over us like a gentle tide, dissolving tension and anxiety. It provides us with comfort and reassurance and cuddles our soul in a cocoon of tranquility and emotional balance. It is also a crystal of communication, empowering us to speak our truth with clarity and compassion. Carry Blue Chalcedony with you or wear as jewellery If you’re seeking emotional healing, clearer communication skills, enhanced creativity, spiritual growth or mental clarity.
SHIPPING
UNITED KINGDOM
- UK orders will be sent via Royal Mail Tracked 24 or 48 - you can choose your shipping option at the checkout.
- We are currently only shipping orders on Mondays, Wednesdays and Fridays so please bare this in mind when ordering.
- Orders will be shipped 1-3 days after the purchase date.
REST OF THE WORLD
- International orders will be sent via Royal Mail Standard (no tracking) or International Tracked - you can choose your shipping option at the checkout.
- Orders will be shipped 1-3 working days after the purchase date.
SHIPPING TO THE EU
Changes with regards to EU Value Added Tax (VAT) are coming to businesses selling goods to customers located in the EU. The changes will take effect on the 1st of July 2021. Here at Open Heart, we will not be collecting this VAT at the checkout but instead your goods will be delivered Delivery Duties Unpaid (DDU). You, the customer, may have to pay import VAT (and customs duties, if payable) and a handling fee in your receiving country. These charges will depend on the country you reside in.
RETURNS
DAMAGED ITEMS
Here at Open Heart we make sure that every order is checked thoroughly before it is sent out to you and we will only send products that are in the best possible condition.
We send our products in protective boxes/mail bags, but, sometimes once posted, items may become damaged in transit. If this is the case, simply photograph your damaged items and email them to us at info@shopopenheart.com and providing we still have your item in stock we will send you a replacement completely free of charge. If we do not have your item in stock we will issue you a refund for the damaged item. (you do not have to send your damaged item back, unless we can fix it for you!)
You have 14 working days to notify us upon receiving your damaged item. If we are not notified within this time we cannot replace it for you nor a refund will be given. We will not accept returns nor give refunds for items that have general wear and tear made by the consumer.
CHANGE OF HEART
If you simply change your mind about your item, you are more than welcome to return it. But please be aware, we do not cover shipping costs for the return of your item and this must be paid by yourself.
You have 14 working days upon receiving your order to notify us if you would like to return it.
Your item must be in the same condition in which you received it.
Please contact us via email at info@shopopenheart.com for return instructions and our return address.
EXCLUSIONS
We cannot accept returns on sale items, items sold in our 'imperfect' category or gift card purchases.
We cannot accept returns on personalised items.
We cannot accept returns on earrings or body jewellery due to hygiene reasons. Please see our jewellery care guide for tips on how to keep your jewellery looking fresh and sparkly.
If you have any further questions please do not hesitate to contact us. Just drop us an email or contact us via the 'ask us a question' contact form (located on each product page) or live chat with us on messenger.
Happy shopping
Open Heart x
Celestite Bead Bracelet
Regular price £14.00You will receive ONE bracelet, intuitively chosen.
Bead size: 8mm
With its delicate sky blue palette, Celestite captures the essence of divine serenity. Its gentle energy resonates with the celestial realms, fostering a sense of inner peace and tranquility. Celestite is a beautiful crystal to work with during meditation as it is believed to bring forward the harmonies of the universe and create a sacred sanctuary. It is connected to the upper chakras, particularly the throat chakra and the third eye chakra, therefor its great for promoting expression and insight, enhancing communication with divine wisdom and illuminating the path of self-discovery.
SHIPPING
UNITED KINGDOM
- UK orders will be sent via Royal Mail Tracked 24 or 48 - you can choose your shipping option at the checkout.
- We are currently only shipping orders on Mondays, Wednesdays and Fridays so please bare this in mind when ordering.
- Orders will be shipped 1-3 days after the purchase date.
REST OF THE WORLD
- International orders will be sent via Royal Mail Standard (no tracking) or International Tracked - you can choose your shipping option at the checkout.
- Orders will be shipped 1-3 working days after the purchase date.
SHIPPING TO THE EU
Changes with regards to EU Value Added Tax (VAT) are coming to businesses selling goods to customers located in the EU. The changes will take effect on the 1st of July 2021. Here at Open Heart, we will not be collecting this VAT at the checkout but instead your goods will be delivered Delivery Duties Unpaid (DDU). You, the customer, may have to pay import VAT (and customs duties, if payable) and a handling fee in your receiving country. These charges will depend on the country you reside in.
RETURNS
DAMAGED ITEMS
Here at Open Heart we make sure that every order is checked thoroughly before it is sent out to you and we will only send products that are in the best possible condition.
We send our products in protective boxes/mail bags, but, sometimes once posted, items may become damaged in transit. If this is the case, simply photograph your damaged items and email them to us at info@shopopenheart.com and providing we still have your item in stock we will send you a replacement completely free of charge. If we do not have your item in stock we will issue you a refund for the damaged item. (you do not have to send your damaged item back, unless we can fix it for you!)
You have 14 working days to notify us upon receiving your damaged item. If we are not notified within this time we cannot replace it for you nor a refund will be given. We will not accept returns nor give refunds for items that have general wear and tear made by the consumer.
CHANGE OF HEART
If you simply change your mind about your item, you are more than welcome to return it. But please be aware, we do not cover shipping costs for the return of your item and this must be paid by yourself.
You have 14 working days upon receiving your order to notify us if you would like to return it.
Your item must be in the same condition in which you received it.
Please contact us via email at info@shopopenheart.com for return instructions and our return address.
EXCLUSIONS
We cannot accept returns on sale items, items sold in our 'imperfect' category or gift card purchases.
We cannot accept returns on personalised items.
We cannot accept returns on earrings or body jewellery due to hygiene reasons. Please see our jewellery care guide for tips on how to keep your jewellery looking fresh and sparkly.
If you have any further questions please do not hesitate to contact us. Just drop us an email or contact us via the 'ask us a question' contact form (located on each product page) or live chat with us on messenger.
Happy shopping
Open Heart x
Celestite Cluster #5
Regular price £74.00You will receive the exact crystal that is pictured
Pastel blue Celestite is definitely one of my faves, holding soft angelic energies.
Approx size: 79 x 77 x 49mm
Approx weight: 414g
SHIPPING
UNITED KINGDOM
- UK orders will be sent via Royal Mail Tracked 24 or 48 - you can choose your shipping option at the checkout.
- We are currently only shipping orders on Mondays, Wednesdays and Fridays so please bare this in mind when ordering.
- Orders will be shipped 1-3 days after the purchase date.
REST OF THE WORLD
- International orders will be sent via Royal Mail Standard (no tracking) or International Tracked - you can choose your shipping option at the checkout.
- Orders will be shipped 1-3 working days after the purchase date.
SHIPPING TO THE EU
Changes with regards to EU Value Added Tax (VAT) are coming to businesses selling goods to customers located in the EU. The changes will take effect on the 1st of July 2021. Here at Open Heart, we will not be collecting this VAT at the checkout but instead your goods will be delivered Delivery Duties Unpaid (DDU). You, the customer, may have to pay import VAT (and customs duties, if payable) and a handling fee in your receiving country. These charges will depend on the country you reside in.
RETURNS
DAMAGED ITEMS
Here at Open Heart we make sure that every order is checked thoroughly before it is sent out to you and we will only send products that are in the best possible condition.
We send our products in protective boxes/mail bags, but, sometimes once posted, items may become damaged in transit. If this is the case, simply photograph your damaged items and email them to us at info@shopopenheart.com and providing we still have your item in stock we will send you a replacement completely free of charge. If we do not have your item in stock we will issue you a refund for the damaged item. (you do not have to send your damaged item back, unless we can fix it for you!)
You have 14 working days to notify us upon receiving your damaged item. If we are not notified within this time we cannot replace it for you nor a refund will be given. We will not accept returns nor give refunds for items that have general wear and tear made by the consumer.
CHANGE OF HEART
If you simply change your mind about your item, you are more than welcome to return it. But please be aware, we do not cover shipping costs for the return of your item and this must be paid by yourself.
You have 14 working days upon receiving your order to notify us if you would like to return it.
Your item must be in the same condition in which you received it.
Please contact us via email at info@shopopenheart.com for return instructions and our return address.
EXCLUSIONS
We cannot accept returns on sale items, items sold in our 'imperfect' category or gift card purchases.
We cannot accept returns on personalised items.
We cannot accept returns on earrings or body jewellery due to hygiene reasons. Please see our jewellery care guide for tips on how to keep your jewellery looking fresh and sparkly.
If you have any further questions please do not hesitate to contact us. Just drop us an email or contact us via the 'ask us a question' contact form (located on each product page) or live chat with us on messenger.
Happy shopping
Open Heart x
Chrysocolla Tumble Stone
Regular price £3.003 FOR 2 ACROSS ALL TUMBLE STONES CODE: TUMBLEMAGIC
You will receive ONE tumble stone, intuitively chosen
Approx size: 15-25mm
The soothing yet powerful energies of Chrysocolla support the heart and the throat chakras, inviting us to embark on a magical journey of self-expression and emotional healing. It navigates the labyrinth of emotions, revealing hidden truths and fostering a deep connection with the soul’s song. Chrysocolla invites tranquillity and inner peace, radiating healing, balance, and a profound connection to the unseen forces that shape the fabric of our existence.SHIPPING
UNITED KINGDOM
- UK orders will be sent via Royal Mail Tracked 24 or 48 - you can choose your shipping option at the checkout.
- We are currently only shipping orders on Mondays, Wednesdays and Fridays so please bare this in mind when ordering.
- Orders will be shipped 1-3 days after the purchase date.
REST OF THE WORLD
- International orders will be sent via Royal Mail Standard (no tracking) or International Tracked - you can choose your shipping option at the checkout.
- Orders will be shipped 1-3 working days after the purchase date.
SHIPPING TO THE EU
Changes with regards to EU Value Added Tax (VAT) are coming to businesses selling goods to customers located in the EU. The changes will take effect on the 1st of July 2021. Here at Open Heart, we will not be collecting this VAT at the checkout but instead your goods will be delivered Delivery Duties Unpaid (DDU). You, the customer, may have to pay import VAT (and customs duties, if payable) and a handling fee in your receiving country. These charges will depend on the country you reside in.
RETURNS
DAMAGED ITEMS
Here at Open Heart we make sure that every order is checked thoroughly before it is sent out to you and we will only send products that are in the best possible condition.
We send our products in protective boxes/mail bags, but, sometimes once posted, items may become damaged in transit. If this is the case, simply photograph your damaged items and email them to us at info@shopopenheart.com and providing we still have your item in stock we will send you a replacement completely free of charge. If we do not have your item in stock we will issue you a refund for the damaged item. (you do not have to send your damaged item back, unless we can fix it for you!)
You have 14 working days to notify us upon receiving your damaged item. If we are not notified within this time we cannot replace it for you nor a refund will be given. We will not accept returns nor give refunds for items that have general wear and tear made by the consumer.
CHANGE OF HEART
If you simply change your mind about your item, you are more than welcome to return it. But please be aware, we do not cover shipping costs for the return of your item and this must be paid by yourself.
You have 14 working days upon receiving your order to notify us if you would like to return it.
Your item must be in the same condition in which you received it.
Please contact us via email at info@shopopenheart.com for return instructions and our return address.
EXCLUSIONS
We cannot accept returns on sale items, items sold in our 'imperfect' category or gift card purchases.
We cannot accept returns on personalised items.
We cannot accept returns on earrings or body jewellery due to hygiene reasons. Please see our jewellery care guide for tips on how to keep your jewellery looking fresh and sparkly.
If you have any further questions please do not hesitate to contact us. Just drop us an email or contact us via the 'ask us a question' contact form (located on each product page) or live chat with us on messenger.
Happy shopping
Open Heart x
Druzy Agate Heart A
Regular price £22.00You will receive the exact crystal that is pictured
A beautifully carved agate heart with warm blue, purple and grey hues, complete with a sugary druzy centre.
Approx size: 100 x 90mm
Approx weight: 170g
Agate is known for its ability to harmonise the energetic flow within the body, mind and soul. Its gentle vibrations relieve stress and anxieties and bring stillness to the mind, acting as a warm companion in times of emotional turbulence. Agate is also believed to absorb and transmute negative energies. Carry a piece of Agate with you in your day-to-day life to banish unwanted thoughts and to invite tranquillity into your life.
SHIPPING
UNITED KINGDOM
- UK orders will be sent via Royal Mail Tracked 24 or 48 - you can choose your shipping option at the checkout.
- We are currently only shipping orders on Mondays, Wednesdays and Fridays so please bare this in mind when ordering.
- Orders will be shipped 1-3 days after the purchase date.
REST OF THE WORLD
- International orders will be sent via Royal Mail Standard (no tracking) or International Tracked - you can choose your shipping option at the checkout.
- Orders will be shipped 1-3 working days after the purchase date.
SHIPPING TO THE EU
Changes with regards to EU Value Added Tax (VAT) are coming to businesses selling goods to customers located in the EU. The changes will take effect on the 1st of July 2021. Here at Open Heart, we will not be collecting this VAT at the checkout but instead your goods will be delivered Delivery Duties Unpaid (DDU). You, the customer, may have to pay import VAT (and customs duties, if payable) and a handling fee in your receiving country. These charges will depend on the country you reside in.
RETURNS
DAMAGED ITEMS
Here at Open Heart we make sure that every order is checked thoroughly before it is sent out to you and we will only send products that are in the best possible condition.
We send our products in protective boxes/mail bags, but, sometimes once posted, items may become damaged in transit. If this is the case, simply photograph your damaged items and email them to us at info@shopopenheart.com and providing we still have your item in stock we will send you a replacement completely free of charge. If we do not have your item in stock we will issue you a refund for the damaged item. (you do not have to send your damaged item back, unless we can fix it for you!)
You have 14 working days to notify us upon receiving your damaged item. If we are not notified within this time we cannot replace it for you nor a refund will be given. We will not accept returns nor give refunds for items that have general wear and tear made by the consumer.
CHANGE OF HEART
If you simply change your mind about your item, you are more than welcome to return it. But please be aware, we do not cover shipping costs for the return of your item and this must be paid by yourself.
You have 14 working days upon receiving your order to notify us if you would like to return it.
Your item must be in the same condition in which you received it.
Please contact us via email at info@shopopenheart.com for return instructions and our return address.
EXCLUSIONS
We cannot accept returns on sale items, items sold in our 'imperfect' category or gift card purchases.
We cannot accept returns on personalised items.
We cannot accept returns on earrings or body jewellery due to hygiene reasons. Please see our jewellery care guide for tips on how to keep your jewellery looking fresh and sparkly.
If you have any further questions please do not hesitate to contact us. Just drop us an email or contact us via the 'ask us a question' contact form (located on each product page) or live chat with us on messenger.
Happy shopping
Open Heart x
Kyanite Bead Bracelet
Regular price £12.00You will receive ONE bracelet, intuitively chosen.
Bead size: 8mm
Kyanite balances emotions and allows us to feel and embrace stillness. It activates the third eye chakra and connects us to our intuitive abilities. It's a great stone to work with in busy environments, such as work places, as it brings a tranquil feeling, allowing us keep focus for longer periods of time.
SHIPPING
UNITED KINGDOM
- UK orders will be sent via Royal Mail Tracked 24 or 48 - you can choose your shipping option at the checkout.
- We are currently only shipping orders on Mondays, Wednesdays and Fridays so please bare this in mind when ordering.
- Orders will be shipped 1-3 days after the purchase date.
REST OF THE WORLD
- International orders will be sent via Royal Mail Standard (no tracking) or International Tracked - you can choose your shipping option at the checkout.
- Orders will be shipped 1-3 working days after the purchase date.
SHIPPING TO THE EU
Changes with regards to EU Value Added Tax (VAT) are coming to businesses selling goods to customers located in the EU. The changes will take effect on the 1st of July 2021. Here at Open Heart, we will not be collecting this VAT at the checkout but instead your goods will be delivered Delivery Duties Unpaid (DDU). You, the customer, may have to pay import VAT (and customs duties, if payable) and a handling fee in your receiving country. These charges will depend on the country you reside in.
RETURNS
DAMAGED ITEMS
Here at Open Heart we make sure that every order is checked thoroughly before it is sent out to you and we will only send products that are in the best possible condition.
We send our products in protective boxes/mail bags, but, sometimes once posted, items may become damaged in transit. If this is the case, simply photograph your damaged items and email them to us at info@shopopenheart.com and providing we still have your item in stock we will send you a replacement completely free of charge. If we do not have your item in stock we will issue you a refund for the damaged item. (you do not have to send your damaged item back, unless we can fix it for you!)
You have 14 working days to notify us upon receiving your damaged item. If we are not notified within this time we cannot replace it for you nor a refund will be given. We will not accept returns nor give refunds for items that have general wear and tear made by the consumer.
CHANGE OF HEART
If you simply change your mind about your item, you are more than welcome to return it. But please be aware, we do not cover shipping costs for the return of your item and this must be paid by yourself.
You have 14 working days upon receiving your order to notify us if you would like to return it.
Your item must be in the same condition in which you received it.
Please contact us via email at info@shopopenheart.com for return instructions and our return address.
EXCLUSIONS
We cannot accept returns on sale items, items sold in our 'imperfect' category or gift card purchases.
We cannot accept returns on personalised items.
We cannot accept returns on earrings or body jewellery due to hygiene reasons. Please see our jewellery care guide for tips on how to keep your jewellery looking fresh and sparkly.
If you have any further questions please do not hesitate to contact us. Just drop us an email or contact us via the 'ask us a question' contact form (located on each product page) or live chat with us on messenger.
Happy shopping
Open Heart x
Labradorite Mini Palm Stone
Regular price £6.50You will receive ONE mini palm stone, intuitively chosen.
Each one has strong beautiful blue flashes
Approx size: 20 x 28mm
Labradorite is known for being a powerful protective crystal that possesses strong emotional healing powers, it guards us from negative energy and can create a protective shield around us when we are in unsettling or stressful situations. Labradorite is also a great stone to work with when meditating as it strengthens our intuition and spiritual awareness, whilst also working to ease stress and anxieties.
SHIPPING
UNITED KINGDOM
- UK orders will be sent via Royal Mail Tracked 24 or 48 - you can choose your shipping option at the checkout.
- We are currently only shipping orders on Mondays, Wednesdays and Fridays so please bare this in mind when ordering.
- Orders will be shipped 1-3 days after the purchase date.
REST OF THE WORLD
- International orders will be sent via Royal Mail Standard (no tracking) or International Tracked - you can choose your shipping option at the checkout.
- Orders will be shipped 1-3 working days after the purchase date.
SHIPPING TO THE EU
Changes with regards to EU Value Added Tax (VAT) are coming to businesses selling goods to customers located in the EU. The changes will take effect on the 1st of July 2021. Here at Open Heart, we will not be collecting this VAT at the checkout but instead your goods will be delivered Delivery Duties Unpaid (DDU). You, the customer, may have to pay import VAT (and customs duties, if payable) and a handling fee in your receiving country. These charges will depend on the country you reside in.
RETURNS
DAMAGED ITEMS
Here at Open Heart we make sure that every order is checked thoroughly before it is sent out to you and we will only send products that are in the best possible condition.
We send our products in protective boxes/mail bags, but, sometimes once posted, items may become damaged in transit. If this is the case, simply photograph your damaged items and email them to us at info@shopopenheart.com and providing we still have your item in stock we will send you a replacement completely free of charge. If we do not have your item in stock we will issue you a refund for the damaged item. (you do not have to send your damaged item back, unless we can fix it for you!)
You have 14 working days to notify us upon receiving your damaged item. If we are not notified within this time we cannot replace it for you nor a refund will be given. We will not accept returns nor give refunds for items that have general wear and tear made by the consumer.
CHANGE OF HEART
If you simply change your mind about your item, you are more than welcome to return it. But please be aware, we do not cover shipping costs for the return of your item and this must be paid by yourself.
You have 14 working days upon receiving your order to notify us if you would like to return it.
Your item must be in the same condition in which you received it.
Please contact us via email at info@shopopenheart.com for return instructions and our return address.
EXCLUSIONS
We cannot accept returns on sale items, items sold in our 'imperfect' category or gift card purchases.
We cannot accept returns on personalised items.
We cannot accept returns on earrings or body jewellery due to hygiene reasons. Please see our jewellery care guide for tips on how to keep your jewellery looking fresh and sparkly.
If you have any further questions please do not hesitate to contact us. Just drop us an email or contact us via the 'ask us a question' contact form (located on each product page) or live chat with us on messenger.
Happy shopping
Open Heart x
Labradorite Tumble Stone
Regular price £3.003 FOR 2 ACROSS ALL TUMBLE STONES CODE: TUMBLEMAGIC
You will receive ONE tumble stone, intuitively chosen.
Each one has beautiful flashes
Approx size: 20-30mm
Labradorite is known for being a powerful protective crystal that possesses strong emotional healing powers, it guards us from negative energy and can create a protective shield around us when we are in unsettling or stressful situations. Labradorite is also a great stone to work with when meditating as it strengthens our intuition and spiritual awareness, whilst also working to ease stress and anxieties.
SHIPPING
UNITED KINGDOM
- UK orders will be sent via Royal Mail Tracked 24 or 48 - you can choose your shipping option at the checkout.
- We are currently only shipping orders on Mondays, Wednesdays and Fridays so please bare this in mind when ordering.
- Orders will be shipped 1-3 days after the purchase date.
REST OF THE WORLD
- International orders will be sent via Royal Mail Standard (no tracking) or International Tracked - you can choose your shipping option at the checkout.
- Orders will be shipped 1-3 working days after the purchase date.
SHIPPING TO THE EU
Changes with regards to EU Value Added Tax (VAT) are coming to businesses selling goods to customers located in the EU. The changes will take effect on the 1st of July 2021. Here at Open Heart, we will not be collecting this VAT at the checkout but instead your goods will be delivered Delivery Duties Unpaid (DDU). You, the customer, may have to pay import VAT (and customs duties, if payable) and a handling fee in your receiving country. These charges will depend on the country you reside in.
RETURNS
DAMAGED ITEMS
Here at Open Heart we make sure that every order is checked thoroughly before it is sent out to you and we will only send products that are in the best possible condition.
We send our products in protective boxes/mail bags, but, sometimes once posted, items may become damaged in transit. If this is the case, simply photograph your damaged items and email them to us at info@shopopenheart.com and providing we still have your item in stock we will send you a replacement completely free of charge. If we do not have your item in stock we will issue you a refund for the damaged item. (you do not have to send your damaged item back, unless we can fix it for you!)
You have 14 working days to notify us upon receiving your damaged item. If we are not notified within this time we cannot replace it for you nor a refund will be given. We will not accept returns nor give refunds for items that have general wear and tear made by the consumer.
CHANGE OF HEART
If you simply change your mind about your item, you are more than welcome to return it. But please be aware, we do not cover shipping costs for the return of your item and this must be paid by yourself.
You have 14 working days upon receiving your order to notify us if you would like to return it.
Your item must be in the same condition in which you received it.
Please contact us via email at info@shopopenheart.com for return instructions and our return address.
EXCLUSIONS
We cannot accept returns on sale items, items sold in our 'imperfect' category or gift card purchases.
We cannot accept returns on personalised items.
We cannot accept returns on earrings or body jewellery due to hygiene reasons. Please see our jewellery care guide for tips on how to keep your jewellery looking fresh and sparkly.
If you have any further questions please do not hesitate to contact us. Just drop us an email or contact us via the 'ask us a question' contact form (located on each product page) or live chat with us on messenger.
Happy shopping
Open Heart x
Larimar Chip Bracelet
Regular price £7.00You will receive ONE bracelet, intuitively chosen
Larimar is connected to the throat chakra and aids in communication, emotional healing and is also said to reduce stress and anxieties. Larimar is a great crystal to work with if you are carrying out a new project as it promotes self-expression and creativity and allows us express ourselves more freely. It also creates a calming and tranquil environment for us to work in, which also makes it a great desk companion at work or at home.
SHIPPING
UNITED KINGDOM
- UK orders will be sent via Royal Mail Tracked 24 or 48 - you can choose your shipping option at the checkout.
- We are currently only shipping orders on Mondays, Wednesdays and Fridays so please bare this in mind when ordering.
- Orders will be shipped 1-3 days after the purchase date.
REST OF THE WORLD
- International orders will be sent via Royal Mail Standard (no tracking) or International Tracked - you can choose your shipping option at the checkout.
- Orders will be shipped 1-3 working days after the purchase date.
SHIPPING TO THE EU
Changes with regards to EU Value Added Tax (VAT) are coming to businesses selling goods to customers located in the EU. The changes will take effect on the 1st of July 2021. Here at Open Heart, we will not be collecting this VAT at the checkout but instead your goods will be delivered Delivery Duties Unpaid (DDU). You, the customer, may have to pay import VAT (and customs duties, if payable) and a handling fee in your receiving country. These charges will depend on the country you reside in.
RETURNS
DAMAGED ITEMS
Here at Open Heart we make sure that every order is checked thoroughly before it is sent out to you and we will only send products that are in the best possible condition.
We send our products in protective boxes/mail bags, but, sometimes once posted, items may become damaged in transit. If this is the case, simply photograph your damaged items and email them to us at info@shopopenheart.com and providing we still have your item in stock we will send you a replacement completely free of charge. If we do not have your item in stock we will issue you a refund for the damaged item. (you do not have to send your damaged item back, unless we can fix it for you!)
You have 14 working days to notify us upon receiving your damaged item. If we are not notified within this time we cannot replace it for you nor a refund will be given. We will not accept returns nor give refunds for items that have general wear and tear made by the consumer.
CHANGE OF HEART
If you simply change your mind about your item, you are more than welcome to return it. But please be aware, we do not cover shipping costs for the return of your item and this must be paid by yourself.
You have 14 working days upon receiving your order to notify us if you would like to return it.
Your item must be in the same condition in which you received it.
Please contact us via email at info@shopopenheart.com for return instructions and our return address.
EXCLUSIONS
We cannot accept returns on sale items, items sold in our 'imperfect' category or gift card purchases.
We cannot accept returns on personalised items.
We cannot accept returns on earrings or body jewellery due to hygiene reasons. Please see our jewellery care guide for tips on how to keep your jewellery looking fresh and sparkly.
If you have any further questions please do not hesitate to contact us. Just drop us an email or contact us via the 'ask us a question' contact form (located on each product page) or live chat with us on messenger.
Happy shopping
Open Heart x